Warranty Information
Here you’ll find all the information about our product warranties and return
procedures. We’re here to support you every step of the way!
How it works
Identify issue
Provide proof
Contact us
Claim handling
Aqara
Aqara Warranty Period
24 months from receipt for sensors, switches, cameras, hubs, controllers, accessories
(registered via Aqara online store)
Coverage
Defects in materials and workmanship; excludes damage from misuse, liquids, unauthorized
modifications, expired warranty, non-quality issues, or products from unauthorized sellers.
Warranty Handling
- Must contact Aqara Customer Service with proof of purchase, model/serial number, defect
description. - Return shipping covered in-region; outside region, customer bears freight, customs.
- Repair or replacement with new/refurbished units; replacement warranty lasts the original period
or 3 months—whichever is longer.
Meross
Meross Warranty Period
24 months from the date of purchase for most hardware; select devices
(such as smoke alarms) may carry a 3-year warranty.
Coverage
45-day refund guarantee on undamaged products.
Customer pays return shipping unless the issue is due to a product defect,
in which case Meross covers the return cost.
Warranty Handling
Defective products will be replaced or refunded.
If the original item is discontinued, it will be replaced with a product
of equivalent features and value.The replacement product carries the remaining duration of the original
warranty or 30 days—whichever is longer.
Flic
Flic Warranty Period
24 months from delivery for most products; batteries covered for
the first 6 months from manufacture
Coverage
Material or functional defects. Excludes misuse, moisture, accidents,
or abuse; battery separately covered
Warranty Handling
Return defective items to receive repair, replacement, or refund. Verified valid
claims include reimbursement of transport costs
Frequently Asked Questions
What Counts as a “warranty-worthy”?
Manufacturer defects in material or workmanship. Does not include wear and tear, misuse, drops, water exposure, battery depletion post warranty period, unauthorized modifications, etc.
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How do i claim warranty?
Prepare your receipt and serial number.
Contact us at [email protected] with details and photos/videos.
We’ll evaluate and guide you: repair, replace, or refund.
Coverage includes:
Aqara: up to 24 months (device-dependent)
Meross: 12 months (3 years for some smoke alarms), 45-day returns
Flic: 24 months (6 months battery)
Do i need to register my product?
Aqara: Registration within 14 days is recommended for global service
Meross: Registration helps with warranty coordination, but not mandatory.
Flic: No registration required—just proof of purchase.
Can i return a product i didnt like?
Meross: Yes, within 45 days if returned unused and in original packaging (buyer pays shipping) .
Aqara & Flic: They don’t offer satisfaction-based returns—only warranty on defects.
Warranty Information
Here you'll find all the information about our product warranties and return procedures. We’re here to support you every step of the way!
How It Works
Below are the main steps for warranty claims and returns:
1. Identify issue
2. Provide proof
3. Contact us
4. Claim handling
Aqara
Warranty Period:
24 months from receipt for sensors, switches, cameras, hubs, controllers, accessories (registered via Aqara online store)
Coverage:
Defects in materials and workmanship; excludes damage from misuse, liquids, unauthorized modifications, expired warranty, non-quality issues, or products from unauthorized sellers.
Warranty Handling:
Must contact Aqara Customer Service with proof of purchase, model/serial number, defect description.
Return shipping covered in-region; outside region, customer bears freight, customs.
Repair or replacement with new/refurbished units; replacement warranty lasts the original period or 3 months—whichever is longer.
Meross
Warranty Period:
24 months from the date of purchase for most hardware; select devices (such as smoke alarms) may carry a 3-year warranty.
Return & Refund Policy:
45-day refund guarantee on undamaged products.
Customer pays return shipping unless the issue is due to a product defect, in which case Meross covers the return cost.
Defect Handling:
Defective products will be replaced or refunded.
If the original item is discontinued, it will be replaced with a product of equivalent features and value.
The replacement product carries the remaining duration of the original warranty or 30 days—whichever is longer.
Flic
Warranty Period:
24 months from delivery for most products; batteries covered for the first 6 months from manufacture
Coverage:
Material or functional defects. Excludes misuse, moisture, accidents, or abuse; battery separately covered
Claim Process:
Return defective items to receive repair, replacement, or refund. Verified valid claims include reimbursement of transport costs
Frequently Asked Questions (FAQ)
Manufacturer defects in material or workmanship. Does not include wear and tear, misuse, drops, water exposure, battery depletion post warranty period, unauthorized modifications, etc.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Prepare your receipt and serial number.
Contact us at [email protected] with details and photos/videos.
We’ll evaluate and guide you: repair, replace, or refund.
Coverage includes:
Aqara: up to 24 months (device-dependent)
Meross: 12 months (3 years for some smoke alarms), 45-day returns
Flic: 24 months (6 months battery)
Aqara: Registration within 14 days is recommended for global service
Meross: Registration helps with warranty coordination, but not mandatory.
Flic: No registration required—just proof of purchase.
Meross: Yes, within 45 days if returned unused and in original packaging (buyer pays shipping) .
Aqara & Flic: They don’t offer satisfaction-based returns—only warranty on defects.
Need More Help?
Email us at [email protected] or use the contact form on our site. Include your order number, product model, description of the defect, and photos/videos. We aim to process claims within 3–5 business days.